Account & Data Deletion
This page explains how to delete your Tixo account, what is deleted, and what — if anything — is kept. It applies to the iPhone and Android apps and to our website, which share the same accounts.
1. Delete your account from within the app
- Sign in and open Account (the person icon in the top bar; on a wide screen, the Account link at the foot of the side bar).
- Tap Delete account.
- Confirm.
Your account is deleted from our server at once, the records the app keeps for it on this phone are removed, and you are signed out; the sign-in details stop working. There is no waiting period and no way to undo it.
2. Delete without access to the app
If you can no longer sign in — a password you cannot reset, a removed app, a lost phone — send an e-mail to privacy@tixo.co.il from the e-mail address of the account, with the subject "Delete my account". We may ask you to confirm the request from that address to make sure it is really you. We will delete the account within 30 days and confirm by e-mail.
3. What is deleted
- Your account on our server: your e-mail address, name, password hash, the link to your Google account if you signed in with Google, any pending confirmation or password-reset code, and your sign-in and security records.
- Records kept on our server for the full web version of the Service, if you used it: your folder there, with its "My tickets" records, saved shows, follows and settings.
- On the phone you delete from: the records the app keeps for your account — "My tickets", saved shows, follows, notifications and the rest — and the sign-in token in the phone's secure store.
4. What is not deleted, and why
- Copies on your other phones. If you were signed in to the account on another phone, that phone keeps its own copy of its records, which was never on our server, so we cannot delete it. Remove it there with Settings → "Clear local data" before you delete the account, or remove the app from that phone.
- Tickets and orders at a seller. A purchase you completed on a seller's website, your tickets and any account you hold with a seller are the seller's, under its own policy. Manage or delete them with the seller; we never had them.
- Your Google account. If you signed in with Google, deleting your Tixo account does not delete your Google account. You can also remove Tixo from the apps connected to your Google account, in Google's own settings.
- Usage and error reports already sent, and our server's request records. They are filed under a coded handle or under no one, not under your account, and are deleted automatically after 30 days; once your account is deleted, nothing we keep links that handle to you.
- Problem reports. They were never linked to you or to your account.
- E-mail already exchanged. Messages we sent you, such as codes, and messages you sent us may remain in our mailbox and with our e-mail delivery provider; on request, we will delete those we can.
- Records we are required by law to keep, for as long as the law requires.
5. Deleting some data only
You do not have to delete the whole account to remove something. In the app you can delete a "My tickets" record, remove a saved show, stop following an artist, venue or city, and delete a saved search; Settings → "Clear history" forgets the shows you viewed and your recent searches; Settings → "Clear local data" removes all your records from the phone; and Settings → "Usage and error reports" stops the reports. A request for access to, or correction of, your data can be sent to privacy@tixo.co.il — see the Privacy Policy.
6. Questions
Write to privacy@tixo.co.il. The current version of this page is always at https://tixo.co.il/en/legal/delete-account.